You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of card fraud. That’s because the cards we issue are protected by FraudWatch®PLUS.
Through an important partner of ours we provide industry leading technology, tools and the expertise to manage fraud. Experienced fraud analysts work around the clock, watching for any suspicious card activity.
If potential fraud is detected on your card, a fraud analyst will attempt to contact you immediately to verify the authenticity of the transaction. A temporary block will be put in place until a fraud analyst is able to reach you to verify the transaction. So if you ever get a call from "Fraud Prevention Services" know that our watchdogs are doing their job and preventing potential fraudulent use of your card.
To speak with a fraud analyst about a potentially fraudulent transaction or an unexplained transaction denial, please call 1-866-842-5208. To speak with a Member Service Representative during credit union business hours, please call 912-764-9846.
Fraud is serious business, and can hit anytime. That is why we are always on guard to detect and prevent fraud from happening to you.
Be Vigilant And Report Fraud ASAP. Above all, it’s up to you to monitor your accounts on a regular basis to keep track of your account balances and activity. If you think you have been a victim of theft or fraud, act quickly to alert us as soon as possible.